Outage in Codat

Some MYOB users unable to sync

Resolved Minor

September 22, 2022 - Started over 1 year ago - Lasted about 17 hours
Official incident page

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Outage Details

Our monitoring flagged that a small number of companies using the MYOB integration are unable to sync. This is due to an issue with access tokens. This will only affect users that are using the MYOB integration and attempted to sync between 2022-09-21 17:00 BST and 2022-09-21 08:00 BST. Affected users will notice that datasets are failing to complete and returning a Fetch Error. We have reverted the changes that caused this and are looking to restore access for the affected companies however if the company is able to re-link this this allow the syncs to resume as well.

Components affected

Codat MYOB

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 09/22/2022 07:05PM

Our monitoring flagged that a small number of companies using the MYOB integration are unable to sync. This is due to an issue with access tokens.

This will only affect users that are using the MYOB integration and attempted to sync between 2022-09-21 17:00 BST and 2022-09-21 08:00 BST. Affected users will notice that datasets are failing to complete and returning a Fetch Error.

We have reverted the changes that caused this and are looking to restore access for the affected companies however if the company is able to re-link this this allow the syncs to resume as well.

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