Outage in CodeTwo

Payment processing issues

Resolved Minor

November 17, 2021 - Started over 2 years ago - Lasted 4 months
Official incident page

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Outage Details

Due to technical issues of our payment processing partner, Braintree (a PayPal company), some clients might be unable to purchase new subscriptions or edit existing ones. Automatic renewals of existing subscriptions are not affected. Braintree engineers are currently investigating this issue. You can learn more about the progress here: https://status.braintreepayments.com/ All CodeTwo services are operating normally.

Latest Updates ( sorted recent to last )

MONITORING over 2 years ago - at 11/17/2021 03:13AM

Braintree have implemented a fix and are monitoring the results. We can see the payments are now successfully processed.

INVESTIGATING over 2 years ago - at 11/17/2021 01:17AM

Due to technical issues of our payment processing partner, Braintree (a PayPal company), some clients might be unable to purchase new subscriptions or edit existing ones. Automatic renewals of existing subscriptions are not affected.

Braintree engineers are currently investigating this issue. You can learn more about the progress here: https://status.braintreepayments.com/

All CodeTwo services are operating normally.

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