Outage in CometChat

Issues with API (EU Region)

Resolved Minor

November 19, 2020 - Started over 3 years ago - Lasted over 1 year
Official incident page

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Outage Details

On Thursday, 6:39AM MST, our engineers identified an unusual spike in traffic hitting one of our API clusters in the EU region. As a result, some of our databases were inundated with requests. This resulted in degraded performance for many of our customers on that shared cluster. At 7:06AM MST, this issue was resolved. In light of this event, we have added flood protection mechanisms to avoid such an issue in the future. We apologize for the inconvenience. If you are still facing this issue, please get in touch with us.

Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 11/20/2020 03:57AM

On Thursday, 6:39AM MST, our engineers identified an unusual spike in traffic hitting one of our API clusters in the EU region. As a result, some of our databases were inundated with requests. This resulted in degraded performance for many of our customers on that shared cluster. At 7:06AM MST, this issue was resolved. In light of this event, we have added flood protection mechanisms to avoid such an issue in the future.

We apologize for the inconvenience. If you are still facing this issue, please get in touch with us.

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