Outage in CommCare HQ

Outage on india.commcarehq.org

Resolved Major

June 01, 2023 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Users, CommCare India is currently experiencing issues where CommCare is not accessible. Our engineering team is addressing this as our highest priority. Thank you for your patience. We will update this message in 15 minutes.

Components affected

CommCare HQ Bulk Case Import CommCare HQ Data Cleaning CommCare HQ Form Submissions CommCare HQ App Release Management CommCare HQ Report an Issue CommCare HQ Syncs with CommCareHQ CommCare HQ SMS / Messaging CommCare HQ Form Builder CommCare HQ Report Builder CommCare HQ Project Reporting CommCare HQ Web Apps CommCare HQ User Management CommCare HQ CommCare APIs CommCare HQ CommCare Data Export Tool CommCare HQ Data Forwarding CommCare HQ Data Exports CommCare HQ App Preview

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/01/2023 04:15PM

Dear Users,
The issue has been fully resolved. We apologize for the inconvenience this may have caused. CommCare India is fully operational.

IDENTIFIED 11 months ago - at 06/01/2023 03:47PM

Dear Users,
Our engineering team has identified the source of the issue and are implementing a fix. We apologize for the inconvenience this may be causing. Thank you for your continued patience. We will update this status page once the fix has been applied.

INVESTIGATING 11 months ago - at 06/01/2023 03:29PM

Dear Users,
CommCare India is currently experiencing issues where CommCare is not accessible. Our engineering team is addressing this as our highest priority. Thank you for your patience. We will update this message in 15 minutes.

Latest CommCare HQ outages

Form builder outage on www.commcarehq.org & india.commcarehq.org - about 1 month ago

Degraded performance affecting Web Apps on www.commcarehq.org - 3 months ago

Service interruption on www.commcarehq.org: SMS gateway provider issue - 6 months ago

Degraded performance affecting the publishing of applications using an app code on india.commcarehq.org - 6 months ago

Degraded performance affecting conditional alert emails on www.commcarehq.org - 6 months ago

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