Outage in commercetools

Elevated API Error Rates GCP-EU

Resolved Minor
April 20, 2023 - Started about 1 year ago - Lasted about 5 hours

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Outage Details

Regions: GCP-EU

We're experiencing an elevated level of 5xx errors on our APIs.
The main endpoints affected are:
- Orders
- Carts

Also increased latency on Orders endpoints.

We are currently looking into this issue.
Components affected
commercetools API Projects
Latest Updates ( sorted recent to last )
about 1 year ago - at 04/20/2023 08:10AM

Regions: GCP-EU

We're experiencing an elevated level of 5xx errors on our APIs.
The main endpoints affected are:
- Orders
- Carts

Also increased latency on Orders endpoints.

We are currently looking into this issue.

about 1 year ago - at 04/20/2023 09:02AM

We have identified the issue and are currently working on resolving it.

about 1 year ago - at 04/20/2023 09:10AM

Increased 5xx error rate has been resolved but we are still seeing increased latency on orders.

about 1 year ago - at 04/20/2023 09:52AM

Everything operating normally. And we are monitoring closely.

about 1 year ago - at 04/20/2023 12:24PM

After the spikes in 5xx errors there was still an increased latency to be seen on the orders endpoint.
Which is resolved now and will further be monitored as well.

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