Outage in Contentful

Partial outage affecting Management API

Resolved Minor
December 07, 2021 - Started over 2 years ago - Lasted 4 months
Official incident page

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Outage Details

We are experiencing an outage on our Management API, which also impacts our Web App and Compose and Launch apps.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 12/07/2021 11:56PM

We are continuing to monitor for any further issues. Any customer who are still experiencing degraded performance with Contentful Services should reach out to our support team.

MONITORING over 2 years ago - at 12/07/2021 10:46PM

We have seen recovery across our main APIs (CMA, CDA and GraphAPI) for customers that were impacted. We are still seeing some degraded performance on Contentful Apps which have external dependencies. We will continue to monitor the situation until we are sure we back to normal operation for all Services

IDENTIFIED over 2 years ago - at 12/07/2021 08:50PM

We have been able to mitigate the impact for customers who were seeing errors on Content Delivery API (CDA). Some customers are still seeing impact on CMA, GraphAPI, and Contentful Apps.

IDENTIFIED over 2 years ago - at 12/07/2021 07:47PM

We continue to have our on-call engineering team working on mitigating the impact from this large Cloud Provider.

IDENTIFIED over 2 years ago - at 12/07/2021 07:19PM

We are still looking into methods to mitigate impact for all customers affected by this outage.

IDENTIFIED over 2 years ago - at 12/07/2021 06:18PM

We are still working on mitigating the impact of the major Cloud provider. We do not currently have an ETA yet on full recovery of our services.

IDENTIFIED over 2 years ago - at 12/07/2021 05:28PM

We are still working on mitigation efforts to limit the impact of the Cloud Provider outage.

IDENTIFIED over 2 years ago - at 12/07/2021 04:52PM

We are continuing to work on mitigating steps to reduce the impact of the ongoing incident with one of our major cloud providers.

IDENTIFIED over 2 years ago - at 12/07/2021 04:30PM

We are now also seeing impact on our Delivery API and GraphQL API. We have identified the cause as relating to an ongoing major incident with one of our major cloud providers.

INVESTIGATING over 2 years ago - at 12/07/2021 04:13PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 12/07/2021 04:13PM

We are experiencing an outage on our Management API, which also impacts our Web App and Compose and Launch apps.

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