Outage in Coralogix

AWS incident - AWS Incident is causing customers running on Coralogix US region to experience failures loading the system

Resolved Minor

July 28, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Currently there is a broad outage in AWS US-East-02 which is causing serious disruptions to Coralogix customers running on that cluster (.us accounts URL) The team is working to setup a pipeline to prevent dataloss and recover the services as soon as the AWS incident is resolved (Coralogix business continuity plan can be found here:https://coralogix.com/wp-content/uploads/2020/09/Business-Continuity-Plan.pdf). Don't hesitate to contact our support for assistance. AWS Status updates: https://health.aws.amazon.com/health/status

Components affected

Coralogix Log Collection Coralogix Log Processing Coralogix User Interface Coralogix Alerting Coralogix Live Tail Coralogix Archiving Coralogix ES API

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 07/28/2022 08:18PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 07/28/2022 07:33PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 07/28/2022 06:23PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 07/28/2022 05:24PM

Currently there is a broad outage in AWS US-East-02 which is causing serious disruptions to Coralogix customers running on that cluster (.us accounts URL)
The team is working to setup a pipeline to prevent dataloss and recover the services as soon as the AWS incident is resolved (Coralogix business continuity plan can be found here:https://coralogix.com/wp-content/uploads/2020/09/Business-Continuity-Plan.pdf).
Don't hesitate to contact our support for assistance.

AWS Status updates: https://health.aws.amazon.com/health/status

Latest Coralogix outages

[EU1] - Delay in logs ingestion - 5 days ago

[US1] - Delay in metrics creation using recording rules - 15 days ago

[EU1] - Delay in logs ingestion - about 1 month ago

Some customers running on EU (Ireland) region cluster might experience problems with loading the Coralogix pages - about 2 months ago

EU1 (Ireland) - Customers experience delay with metrics ingestion - about 2 months ago

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