Outage in Core Practice

Elevated level of application errors

Resolved Minor
September 14, 2022 - Started 9 months ago
Official incident page

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Outage Details

We're experiencing an elevated level of application errors and are currently looking into the issue.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 09/15/2022 03:08AM

Between 9:00AM and 10:00AM AEDT (approximately) on 15 Sept 2022, Core Practice monitoring systems have detected high levels of application errors that triggered automatic alerts.

Engineers have investigated the root cause and have identified an isolated customer with incorrect settings. Settings was corrected and application errors is now at a normal level.

System is now working as expected and no users were affected during this time.

IDENTIFIED 9 months ago - at 09/15/2022 01:16AM

Services are restored. We are continuing to investigate the issue to find the root cause.

INVESTIGATING 9 months ago - at 09/14/2022 11:08PM

We're experiencing an elevated level of application errors and are currently looking into the issue.

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