Outage in CoSchedule

Twitter API Features Impacted

Resolved Minor
April 04, 2023 - Started 6 months ago - Lasted 14 days
Official incident page

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Outage Details

As you may know, Twitter has been undergoing many changes in the last few months. This week Twitter started changing its APIs affecting all applications using the Twitter platform. Unfortunately, the changes at Twitter are sometimes happening abruptly and without warning. The team at CoSchedule has been working incredibly hard to follow these changes and make the necessary updates to CoSchedule. We know how vital social sending is to our customers, and we take the responsibility of managing your schedule seriously. Please keep an eye on this page, as we will keep it up to date with any changes affecting Twitter functionality within CoSchedule. You may have received an email asking you to authenticate your Twitter profiles within CoSchedule's settings. Doing this will help restore your Twitter features within CoSchedule. At this time, we have had to scale back some of our Twitter social features to work with the latest Twitter API changes. Here is a breakdown of features that are impacted. Working Normally: Authenticating Twitter Profiles Scheduling & Posting Twitter Messages (Paid Accounts Only) Currently Disabled: Requeue Social Publishing for Twitter Profiles Sending Social Messages from a free Marketing Calendar Plan
Components affected
CoSchedule Social Publishing
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/17/2023 07:28PM

Effective immediately you will no longer be able to use CoSchedule for managing your Twitter accounts, including scheduling tweets, monitoring social conversations, viewing messages sent by other tools on your calendar, and analyzing Twitter performance using our analytics features. Read more in this article.

MONITORING 6 months ago - at 04/10/2023 04:10PM

At this time, we are still waiting to hear back from Twitter. See our update below from April 5th for additional details.

MONITORING 6 months ago - at 04/05/2023 04:22PM

At this time CoSchedule’s Twitter integration is unavailable for all Marketing Suite and Marketing Calendar users.

Here is the backstory...

Last week, Twitter rolled out new pricing for its API and told businesses using the API that they had 30 days to move to the new paid plans. CoSchedule would need to move to the enterprise plan to support our customer base, and we submitted our application the same day they announced these changes.

Three days after announcing these changes, Twitter began to block thousands of applications from using the API without warning or notice, including CoSchedule’s access. In addition, they blocked our access before responding to our request for enterprise access. We have since applied for enterprise access multiple times, contacted the API team multiple times, and received no response to any of our inquiries.

Our team created workarounds and options to keep publishing operational, but Twitter continues to shut down these efforts without explaining why or what we can do.

Twitter’s decisions here impact thousands of companies who have decided to build integrations with Twitter API. No company was too big to be banned from the API, as WordPress’s Jetpack integration with Twitter was also blocked.

Read about how Twitter is handling these API changes in this article from Mashable

At this time, we are still waiting to hear back from Twitter. Unfortunately, while we will continue to exhaust all possible options, there isn’t much we can do with a non-responsive partner.

IDENTIFIED 6 months ago - at 04/05/2023 01:29PM

We are getting new reports that some users are not able to publish at this time. We are working to restore services.

IDENTIFIED 6 months ago - at 04/04/2023 06:50AM

As you may know, Twitter has been undergoing many changes in the last few months. This week Twitter started changing its APIs affecting all applications using the Twitter platform. Unfortunately, the changes at Twitter are sometimes happening abruptly and without warning. The team at CoSchedule has been working incredibly hard to follow these changes and make the necessary updates to CoSchedule.

We know how vital social sending is to our customers, and we take the responsibility of managing your schedule seriously. Please keep an eye on this page, as we will keep it up to date with any changes affecting Twitter functionality within CoSchedule.

You may have received an email asking you to authenticate your Twitter profiles within CoSchedule's settings. Doing this will help restore your Twitter features within CoSchedule.

At this time, we have had to scale back some of our Twitter social features to work with the latest Twitter API changes.

Here is a breakdown of features that are impacted.

Working Normally:
Authenticating Twitter Profiles
Scheduling & Posting Twitter Messages (Paid Accounts Only)

Currently Disabled:
Requeue Social Publishing for Twitter Profiles
Sending Social Messages from a free Marketing Calendar Plan

Latest CoSchedule outages

Social message viewing - about 2 months ago
Elevated API Errors - about 2 months ago
Social sending - 3 months ago

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