This chart provides user-reported problems for Countingup in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Countingup status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Countingup outages and possible affected you.
Minor Resolved · started 10 days ago
One of our providers is experiencing technical difficulties, this is affecting: - Notifications for new transactions - Display of new transactions in the Countingup app will be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Minor Resolved · started 22 days ago
We are currently unable to send SMS to verify mobile numbers or to provide links to download the app. This will impact those trying to signup and those who try to change their registered mobile number. We are investigating this issue and will provide further updates. SMS sent to confirm new account transfer recipients are not impacted by this issue. We apologise for any inconvenience caused.
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Minor Resolved · started about 2 months ago
One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the faster payments scheme. Inbound transfers will not be received, and will be returned back to the account sending them. You will still be able to initiate outbound account transfers from the Countingup app, however these are currently being delayed and will not reach their destination until the issue is resolved. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Minor Resolved · started 4 months ago
Unfortunately, one of our payment providers is experiencing a Mastercard-related issue, and this may have impacted payments made with your Countingup card. We have been made aware some customers may be experiencing an issue with duplicated payments showing on their accounts. These transactions have been identified as duplicate payments originally made on 04 Oct 2022. We are currently investigating, and are working with Mastercard to resolve this as soon as possible. We apologise for any inconvenience this may cause.
Minor Resolved · started 4 months ago
Provider outage affecting outbound account transfers
One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Minor Resolved · started 5 months ago
Provider outage affecting inbound and outbound account transfers
One of our providers is experiencing technical difficulties, this is affecting the processing of inbound and outbound account transfers through the faster payments scheme. Customers will have seen an error message when attempting to make an outbound account transfer from the Countingup app. Inbound account transfers are being delayed, and will not show on customer's accounts. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Minor Resolved · started 9 months ago
Provider outage impacting payments and cards
One of our providers is experiencing technical difficulties, this is affecting: - Inbound transfers - New account sign up - Card related features (activate, freeze/thaw, get PIN) in the Countingup app - Display of new transactions in the Countingup app will be delayed - Card payments (contactless, chip & PIN, and online) - Cash withdrawals - Cash deposits Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
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