This chart provides user-reported problems for Customer.io in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Customer.io status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Customer.io outages and possible affected you.
Minor Resolved · about 1 month ago · lasted about 2 hours
We have identified an issue with our track API endpoints in EU and USA east regions. There was a high rate of failed requests. The team has identified the issue and working on a fix.
Minor Resolved · about 1 month ago · lasted 16 minutes
Customers may be currently experiencing an issue with the unsubscribe page. This is affecting both the US and EU datacenters. The team is currently investigating the issue.
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Minor Resolved · about 1 month ago · lasted about 5 hours
We discovered a problem that caused the deletion of some images that were uploaded before November 20, 2022. The cause of the deletion is resolved, but these customers will need to help us restore lost assets. Our team is currently reaching out to the 85 affected customers to get this resolved. If your notice that your account may be missing images please reach out to [email protected]
Minor Resolved · 2 months ago · lasted about 3 hours
Some customers in the Europe datacenter are experiencing a delayed rate of sending newsletters and broadcasts. Other email deliveries are working including event triggered and transactional emails. The CIO team is investigating the issue and will update the status as we progress.
Minor Resolved · 3 months ago · lasted about 2 hours
Email Delivery Delayed
Some customers may be experiencing a delay in message processing. The CustomerIO team is currently investigating. Access to the user interface is available. API requests are received but processing may be delayed.
Major Resolved · 4 months ago · lasted 11 minutes
Customer.io Fly Platform is temporarily down
We are experiencing temporary downtime on our platform. Our Engineers are currently looking into it.
Minor Resolved · 4 months ago · lasted about 8 hours
Email Messages are not being Delivered.
Our email sending infrastructure partner Mailgun seems to be experiencing an issue, which is affecting message sends. We're getting in touch with them to confirm the issue on their side.
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