Customer.io Status

Resolved connectivity issues with management interface

We are currently investigating connectivity issues with our management interface.

Resolved Intermittent connectivity with customer.io management interface

We are monitoring connectivity issues with our management interface. We will post an update as soon as we have further information. No other services are affected and messages are being processed as normal.

Resolved New Account Signup / Workspace Creation Outage

Customer.io is tracking an outage at our cloud provider which is impacting account signup and new workspace creation.

Resolved Partial data processing degradation

We are currently investigating a partial interruption to email sending and data processing that affects a subset of our customers.

Resolved Web user interface is unavailable

The management interface is currently unavailable. We are investigating the issue. Sending and data collection is not affected.

Resolved Google service outage affecting authentication for Single Sign On Gsuite users

An outage of some google services (including Google Auth) means that some customers will be unable to authenticate to the customer.io when using SSO. Other SSO providers are not affected. Traditional login using usernames & passwords are not affected.

Resolved partial outage in email sending

We are experiencing a partial outage in email sending for some customers. We have identified the issue and are deploying a fix.

Resolved System Rendering Issues

We are currently investigating an issue with our application. We will provide more information as soon as possible.

Resolved Problem with syncing Ad Audiences to Facebook

We are currently investigating an issue with syncing Ad Audience segments to Facebook.

Resolved Problems with traffic from Segment to Customer.io

We are currently investigating an issue with traffic sent to Customer.IO through Segment.