Is Customer.io Down?

Customer.io status is operational

Are you having problems?

Users are not reporting problems in Customer.io

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Customer.io problems reported by users

This chart provides user-reported problems for Customer.io in the last 12 hours. It's a collection of user reports from different sources.

Latest Customer.io Outages

We continuously monitor the official Customer.io status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Customer.io outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
43 Days since last incident

Minor Resolved · about 1 month ago · lasted about 2 hours

Track API partial outage

We have identified an issue with our track API endpoints in EU and USA east regions. There was a high rate of failed requests. The team has identified the issue and working on a fix.

Minor Resolved · about 1 month ago · lasted 16 minutes

Unsubscribe page is not responding

Customers may be currently experiencing an issue with the unsubscribe page. This is affecting both the US and EU datacenters. The team is currently investigating the issue.

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Minor Resolved · about 1 month ago · lasted about 5 hours

Inadvertent image deletion in a small number of accounts

We discovered a problem that caused the deletion of some images that were uploaded before November 20, 2022. The cause of the deletion is resolved, but these customers will need to help us restore lost assets. Our team is currently reaching out to the 85 affected customers to get this resolved. If your notice that your account may be missing images please reach out to [email protected]

Minor Resolved · 2 months ago · lasted about 3 hours

Delayed Newsletters and Broadcasts in Europe

Some customers in the Europe datacenter are experiencing a delayed rate of sending newsletters and broadcasts. Other email deliveries are working including event triggered and transactional emails. The CIO team is investigating the issue and will update the status as we progress.

Minor Resolved · 3 months ago · lasted about 2 hours

Email Delivery Delayed

Some customers may be experiencing a delay in message processing. The CustomerIO team is currently investigating. Access to the user interface is available. API requests are received but processing may be delayed.

Major Resolved · 4 months ago · lasted 11 minutes

Customer.io Fly Platform is temporarily down

We are experiencing temporary downtime on our platform. Our Engineers are currently looking into it.

Minor Resolved · 4 months ago · lasted about 8 hours

Email Messages are not being Delivered.

Our email sending infrastructure partner Mailgun seems to be experiencing an issue, which is affecting message sends. We're getting in touch with them to confirm the issue on their side.

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Frequently Asked Questions

Is Customer.io down right now? What is Customer.io current status?
Customer.io seems to be up and running. We've updated the status 1 minute ago.
Was Customer.io down today?
Customer.io is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Customer.io, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Customer.io and need support?
Customer.io outage? How can I monitor Customer.io?
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