Outage in Customer.io

Track API partial outage

Resolved Minor

December 22, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue with our track API endpoints in EU and USA east regions. There was a high rate of failed requests. The team has identified the issue and working on a fix.

Components affected

Customer.io Data Collection Customer.io Javascript Tracker

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/22/2022 01:57PM

This incident has been resolved.

MONITORING over 1 year ago - at 12/22/2022 12:08PM

Fix is applied, issue is resolved and we are now monitoring.

IDENTIFIED over 1 year ago - at 12/22/2022 12:04PM

We have identified an issue with our track API endpoints in EU and USA east regions. There was a high rate of failed requests. The team has identified the issue and working on a fix.

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