Outage in Customer.io

System Outage

Resolved Major

January 31, 2022 - Started about 2 years ago - Lasted about 2 months
Official incident page

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Outage Details

We are currently investigating an outage related. We will provide more information via this status as we have more to share.

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 01/31/2022 08:27PM

We've identified and fixed a DNS issue across all our services. We will continue to monitor the situation as the resulting backlog clears. There was no loss of data.

INVESTIGATING about 2 years ago - at 01/31/2022 08:22PM

The US data center is back up and we are monitoring the situation there. Investigation is still underway for the EU data center.

INVESTIGATING about 2 years ago - at 01/31/2022 08:11PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 01/31/2022 08:11PM

We are currently investigating an outage related. We will provide more information via this status as we have more to share.

Latest Customer.io outages

Outgoing email sends failing - about 4 hours ago

US Data Center — Editor previews are not working, email code editor is timing out. All other functionalities are working and there is no data loss. - 1 day ago

Processing delays - 3 days ago

Some Workspaces on the EU Data Center are experiencing delays - 8 days ago

We are investigating issues with account creation for Data Pipelines customers. No other functionalities are impacted. - 9 days ago

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