Outage in CxEngage

CxEngage Call Delivery Degraded

Resolved Minor
March 09, 2022 - Started about 2 years ago - Lasted 20 days
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 03/10/2022 12:12AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 03/09/2022 11:38PM

Lifesize Engineers are continuing to work closely with our vendors and restore services as soon as possible. Some inbound calls are continuing to be intermittently degraded.

MONITORING about 2 years ago - at 03/09/2022 10:50PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 03/09/2022 10:28PM

We are seeing a number of components return to full operation, however, we continue to monitor those that are in a degraded state.

IDENTIFIED about 2 years ago - at 03/09/2022 09:24PM

Our vendor has identified and made several changes in order to improve functionality. We continue to work closely with them to fully restore all components to operational.

IDENTIFIED about 2 years ago - at 03/09/2022 09:05PM

This issue has been identified with our vendor and we are working towards a resolution.

INVESTIGATING about 2 years ago - at 03/09/2022 08:57PM

We are currently investigating this issue.

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