Outage in CxEngage

Call delivery issues

Resolved Minor
March 28, 2022 - Started about 2 years ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently investigating an issue that is impacting call delivery and processing.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 03/28/2022 04:13PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 03/28/2022 04:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 03/28/2022 04:00PM

While we continue to work with our vendor on this issue we are currently seeing partial recovery with calls being completed end to end successfully.

IDENTIFIED about 2 years ago - at 03/28/2022 03:44PM

This issue has been identified and we are working with our vendor for resolution

INVESTIGATING about 2 years ago - at 03/28/2022 03:38PM

We are currently investigating an issue that is impacting call delivery and processing.

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