Number of Incidents
0 outages
Since last incident
968 days
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Minor · over 2 years ago · lasted about 1 year
We are currently investigating an issue with our infrastructure provider. We have identified the issue and are working with AWS to resolve
Minor · almost 3 years ago · lasted over 1 year
Outage Incident - 20/11/2020 - Web App
Our main database is having issues relating to known bugs from our cloud provider. User's will not be able to use our web platform whilst this defect is de-bugged and a solution is in place. Together with our cloud providers are working to resolve the problem.
Minor · about 3 years ago · lasted over 1 year
Outage Incident - 24/08/2020 - Web App
Issue Summary - Total Outage time: 28 mins - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:25: Issue Reported - 09:53 Issue Resolved Root Cause Spike in traffic which caused a set amount of connections to be refused from our web servers. Resolution and recovery Our Devops & Infrastructure team are working on implementing scaling services to allow for spikes in traffic.
Minor · over 3 years ago · lasted almost 2 years
Outage Incident - 10/06/2020 - Application (Mobile/ Desktop Agents)
The issue causes all Applications to fail to report to our Web Platform. The issue has been identified and a fix is underway. Our Platform admin access is unaffected.
Minor · over 3 years ago · lasted almost 2 years
Outage Incident - 18/05/2019 - Web App
Issue Summary - Total Outage time: ~1 hours - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:10: Issue Reported - 10:00 Issue found - 10:15 Issue resolved Root Cause Caused by service upgrades that had taken place on Sunday evening. Resolution and recovery Our Devops & Infrastructure team are working on building more in-depth processes for system changes.
Minor · almost 4 years ago · lasted over 2 years
Outage Incident - 15/11/2019 - Web App
Issue Summary - Total Outage time: ~17 hours - Admin users where not able to view their organisation's application results from within our portal. Timeline (GMT) - 10:13: Issue Reported - 10:30 Issue found - 10:52 patch release launched and issue confirmed fixed Root Cause Caused by a code level error which was affected by a change to our database schema (migrations). Resolution and recovery Our Quality Assurance team is working on improving our regression testing for releases. We aim to release fast and incrementally so we can get the latest features in use by our customers. Corrective and Preventative Measures Quality Assurance review on Regression testing
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