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0 incidents in the last 7 days

0 incidents in the last 30 days

Last known issue was 9 months ago

Latest Incidents

Resolved AWS infrastructure issue

We are currently investigating an issue with our infrastructure provider. We have identified the issue and are working with AWS to resolve

Resolved Outage Incident - 20/11/2020 - Web App

Our main database is having issues relating to known bugs from our cloud provider. User's will not be able to use our web platform whilst this defect is de-bugged and a solution is in place. Together with our cloud providers are working to resolve the problem.

11 months ago Official incident report

Resolved Outage Incident - 24/08/2020 - Web App

Issue Summary - Total Outage time: 28 mins - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:25: Issue Reported - 09:53 Issue Resolved Root Cause Spike in traffic which caused a set amount of connections to be refused from our web servers. Resolution and recovery Our Devops & Infrastructure team are working on implementing scaling services to allow for spikes in traffic.

about 1 year ago Official incident report

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