Is CyberSmart Down?

CyberSmart status is operational

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Latest CyberSmart Official Outages

We continuously monitor the official CyberSmart status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last CyberSmart outages.

0 Outages in the last 7 days
0 Outages in the last 30 days
787 Days since last incident

Minor Resolved · about 2 years ago · lasted about 1 year

AWS infrastructure issue

We are currently investigating an issue with our infrastructure provider. We have identified the issue and are working with AWS to resolve

Minor Resolved · over 2 years ago · lasted over 1 year

Outage Incident - 20/11/2020 - Web App

Our main database is having issues relating to known bugs from our cloud provider. User's will not be able to use our web platform whilst this defect is de-bugged and a solution is in place. Together with our cloud providers are working to resolve the problem.

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Minor Resolved · over 2 years ago · lasted over 1 year

Outage Incident - 24/08/2020 - Web App

Issue Summary - Total Outage time: 28 mins - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:25: Issue Reported - 09:53 Issue Resolved Root Cause Spike in traffic which caused a set amount of connections to be refused from our web servers. Resolution and recovery Our Devops & Infrastructure team are working on implementing scaling services to allow for spikes in traffic.

Minor Resolved · almost 3 years ago · lasted almost 2 years

Outage Incident - 10/06/2020 - Application (Mobile/ Desktop Agents)

The issue causes all Applications to fail to report to our Web Platform. The issue has been identified and a fix is underway. Our Platform admin access is unaffected.

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Minor Resolved · almost 3 years ago · lasted almost 2 years

Outage Incident - 18/05/2019 - Web App

Issue Summary - Total Outage time: ~1 hours - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:10: Issue Reported - 10:00 Issue found - 10:15 Issue resolved Root Cause Caused by service upgrades that had taken place on Sunday evening. Resolution and recovery Our Devops & Infrastructure team are working on building more in-depth processes for system changes.

Minor Resolved · over 3 years ago · lasted over 2 years

Outage Incident - 15/11/2019 - Web App

Issue Summary - Total Outage time: ~17 hours - Admin users where not able to view their organisation's application results from within our portal. Timeline (GMT) - 10:13: Issue Reported - 10:30 Issue found - 10:52 patch release launched and issue confirmed fixed Root Cause Caused by a code level error which was affected by a change to our database schema (migrations). Resolution and recovery Our Quality Assurance team is working on improving our regression testing for releases. We aim to release fast and incrementally so we can get the latest features in use by our customers. Corrective and Preventative Measures Quality Assurance review on Regression testing

Minor Resolved · over 3 years ago · lasted over 2 years

Outage Incident - 14/11/2019 - Web App

Issue Summary - Total Outage time: ~3 hours - All users and applications where not able to access our Web Platform. Timeline (GMT) - 18:16: Issue Reported - 10:57 CyberSmart platform back online Root Cause New version release caused major errors due to a Database migration error. Resolution and recovery Using cloud services and migration fixes we were able to run the migration on our larger database tables. Corrective and Preventative Measures We are addressing current designs and plans to scale currently and will be assessing our use and future changes to our Database architecture and services.

CyberSmart problems reported by users

User-reported problems for CyberSmart in the last 12 hours. It's a collection of user reports from different sources.

CyberSmart Components Status

Check the current status of the components

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What is CyberSmart?

Innovative cybersecurity solutions for all businesses, no matter the size. Simple, affordable government-standard security certification products for SMEs.

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Frequently Asked Questions

Is CyberSmart down right now? What is CyberSmart current status?
CyberSmart seems to be up and running. We've updated the status 4 minutes ago.
Was CyberSmart down today?
CyberSmart is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with CyberSmart, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with CyberSmart and need support?
CyberSmart outage? How can I monitor CyberSmart?
Why use IsDown instead of CyberSmart status page?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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Just contact us, and we'll add it ASAP.

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