Resolved AWS infrastructure issue
We are currently investigating an issue with our infrastructure provider. We have identified the issue and are working with AWS to resolve
Resolved Outage Incident - 20/11/2020 - Web App
Our main database is having issues relating to known bugs from our cloud provider. User's will not be able to use our web platform whilst this defect is de-bugged and a solution is in place. Together with our cloud providers are working to resolve the problem.
Resolved Outage Incident - 24/08/2020 - Web App
Issue Summary - Total Outage time: 28 mins - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:25: Issue Reported - 09:53 Issue Resolved Root Cause Spike in traffic which caused a set amount of connections to be refused from our web servers. Resolution and recovery Our Devops & Infrastructure team are working on implementing scaling services to allow for spikes in traffic.
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