Outage in Cytracom

Mobile app users are unable to make calls

Resolved Minor
June 09, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue affecting outbound calls for customers using the mobile app.
Components affected
Cytracom Call Completion
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/10/2022 12:01AM

We have identified the issue that was causing intermittent outbound calls to fail when placed from the Cytracom Mobile App. A fix has been implemented and outbound calls should now function as expected. We will continue to monitor and apologize for any inconvenience.

MONITORING almost 2 years ago - at 06/09/2022 11:46PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 06/09/2022 10:46PM

We are currently investigating an issue affecting outbound calls for customers using the mobile app.

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