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We continuously monitor the official Databox Data & Sync Platform status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Databox Data & Sync Platform outages.
Minor Resolved · about 1 month ago · lasted about 2 hours
We are experiencing issues with data preparation flow. As a result, errors or sync delays can occur for Scheduled syncs and On demand syncs (setting up new Metrics, Query Builder preview, accessing Advanced settings,..) may result in errors and timeouts. We are investigation the cause behind the behaviour. We will keep you updated on the developments. Thank you for your understanding.
Minor Resolved · 3 months ago · lasted about 4 hours
We are experiencing a downtime in the Databox App.
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Major Resolved · 3 months ago · lasted 37 minutes
We are experiencing a downtime in the Databox App. One of the external services the we depend on is having technical issues and as a result, most of the user interactions in Databox are affected. This includes: loading data, switching Date Ranges, Creating Metrics, connecting Data Sources. Regular syncs are not affected. We are monitoring the developments on the mentioned 3rd party service and will take actions as soon as progress is made there. Thank you for your understanding.
Minor Resolved · 3 months ago · lasted about 2 hours
We are experiencing temporary syncing delays. Affected are scheduled syncs only. On-demand syncs, such as previewing data in Query Builder or in Advances Settings, are not affected. The syncs might be delayed up to 8 hours. The issue can be identified by seeing outdated data on Databoards. We are already working on resolving this issue and will share an update soon.
Minor Resolved · 6 months ago · lasted 23 minutes
Data syncing delays with possible loading issues
We are experiencing issues with data syncing and with loading the app. Issues have been present since August 10, 9.30 PM (3.30 AM CET). Issue can be identified by seeing data sync delays and by having difficulties with accessing Query Builder, Metric setup, accessing Advanced Settings and loading other elements of the app. We are already working on resolving this and will share an update soon.
Minor Resolved · 8 months ago · lasted 24 minutes
Temporary data syncing delays
We are experiencing temporary syncing delays. Affected are scheduled syncs, as well as on-demand syncs (such as the Query Builder preview). Syncing delays have been present since June 5, 2AM in EDT (8AM CET). The issue can be identified by seeing outdated data on Databoards or the Query Builder taking longer to gather the data. We are already working on resolving this and will share an update soon.
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