Outage in Databox

Temporary issue with connecting Facebook Pages and Instagram Business Data Sources

Resolved Minor

May 10, 2022 - Started almost 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an issue with connecting new and reconnecting existing Facebook Pages and Instagram Business Data Sources where an error is received in the connection and reconnection process indicating there is an issue with getting the data from the service API. The issue may have been present since May 5. Upon further investigation, we found that we are getting a reply from the Facebook API of invalid authorisation, indicating that the user connecting the Data Source has insufficient permissions in Facebook while the user, in fact, has the required permissions in the Data Source. We are in contact with Facebook Support to get this resolved with their help as soon as possible.

Components affected

Databox 3rd-party API Data providers

Latest Updates ( sorted recent to last )

INVESTIGATING almost 2 years ago - at 05/10/2022 02:02PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/10/2022 01:53PM

We have identified an issue with connecting new and reconnecting existing Facebook Pages and Instagram Business Data Sources where an error is received in the connection and reconnection process indicating there is an issue with getting the data from the service API. The issue may have been present since May 5.

Upon further investigation, we found that we are getting a reply from the Facebook API of invalid authorisation, indicating that the user connecting the Data Source has insufficient permissions in Facebook while the user, in fact, has the required permissions in the Data Source.

We are in contact with Facebook Support to get this resolved with their help as soon as possible.

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