Outage in Databox

3rd-party API Issue - Potential issues with Google Analytics 4 Query Builder

Resolved Minor

August 31, 2022 - Started over 1 year ago - Lasted 1 minute
Official incident page

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Outage Details

We are experiencing an issue where the Google Analytics 4 Query Builder is occasionally not working for certain users because Google is returning 500 Internal error for our sync requests. The behaviour has been present since roughly 12.00 PM EDT (6.00 PM CET), August 31. The issue can be identified by the Metrics drop-down menu in the Google Analytics 4 Query Builder not providing any Metrics for selection. We are monitoring the behaviour and will be reaching out to Google to expose the issue that is causing the behavior. We will share updates as soon as more information becomes available.

Components affected

Databox 3rd-party API Data providers

Latest Updates ( sorted recent to last )

IDENTIFIED over 1 year ago - at 08/31/2022 08:22PM

We are experiencing an issue where the Google Analytics 4 Query Builder is occasionally not working for certain users because Google is returning 500 Internal error for our sync requests. The behaviour has been present since roughly 12.00 PM EDT (6.00 PM CET), August 31.

The issue can be identified by the Metrics drop-down menu in the Google Analytics 4 Query Builder not providing any Metrics for selection.

We are monitoring the behaviour and will be reaching out to Google to expose the issue that is causing the behavior.

We will share updates as soon as more information becomes available.

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