Datasite Status

Resolved Datasite Service Team Unable to Receive Emails

Due to a widespread Salesforce outage, we are unable to receive emails at [email protected] Please contact Datasite support using your local phone numbers as found here: https://www.datasite.com/us/en/contact/support.html

Resolved Datasite EU Projects are not Loading or users are being redirected back to the Global Landing Page. US and AU are not impacted.

We are currently investigating this issue.

Resolved Datasite US Projects are not loading.

Engineering teams are engaged on this issue

Resolved Datasite US projects are not loading. Engineering teams are actively working to resolve.

We are currently investigating this issue.

Resolved Contacting Datasite Client Services

Microsoft is currently experiencing issues with Exchange online that is impacting Datasite's ability to receive emails sent to our Client Services organization. If you need assistance, please contact us through our regional phone numbers at https://www.datasite.com/us/en/contact/support.html or from within the Datasite application using the Chat feature.

Resolved Some Datasite users are experiencing connectivity issues due to a common IT provider experiencing widespread connectivity issues. We are monitoring the situation.

A fix has been implemented and we are monitoring the results.

Resolved Datasite EU is unavailable. Teams are working to restore all functionality.

We are currently investigating this issue.

Resolved DatasiteOne EU Document Processing is experiencing delays. DatasiteOne US projects are not affected.

We are currently working on this issue

Resolved “Login is not currently available for DataSite One. All Teams are currently working to restore full functionality.”

We are currently working through this issue.

Resolved DatasiteOne US projects are not displaying data in the "View Index" and "New" reports, Read/Unread buttons are also not working

The issue has been identified and a fix is being implemented.