Outage in Demandbase

[Identified] AS 2.0 customers are currently experiencing "Site Analytics -> Accounts table" is not populating data.

Resolved Minor
May 20, 2022 - Started almost 2 years ago - Lasted 24 minutes
Official incident page

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Outage Details

What: We are investigating an issue in AS 2.0 where some of the data is not populating due to a backend update. Impact: This issue impacts all tenants that have been migrated to analytics service 2.0. ETA for Resolution: Team is actively investigating and we will providing updates.
Components affected
Demandbase Platform
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 05/20/2022 04:00PM

We have isolated the issue of blank accounts table in site analytics page in AS 2.0 to calls to a new field for person.id getting added. We are currently executing the mitigation path.

INVESTIGATING almost 2 years ago - at 05/20/2022 03:34PM

What:

We are investigating an issue in AS 2.0 where some of the data is not populating due to a backend update.

Impact:

This issue impacts all tenants that have been migrated to analytics service 2.0.

ETA for Resolution:

Team is actively investigating and we will providing updates.

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