Outage in Deskpro

Agent interface failing to load for some users

Resolved Minor
November 09, 2022 - Started over 1 year ago - Lasted about 17 hours
Official incident page

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Outage Details

We are investigating reports of the agent interface (/app) failing to load for some users due to static assets failing to load from our CDN.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/10/2022 09:02AM

Cloudflare has resolved the incident.

If you still experience any issues with assets loading on the login page, please reach out to Deskpro support.

IDENTIFIED over 1 year ago - at 11/09/2022 05:37PM

We have identified the issue as being a problem with our CDN provider, Cloudflare. They have posted their own status update here:

https://www.cloudflarestatus.com/incidents/bvstlwtc0gqj

INVESTIGATING over 1 year ago - at 11/09/2022 03:43PM

We are investigating reports of the agent interface (/app) failing to load for some users due to static assets failing to load from our CDN.

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