Outage in Deskpro

Connectivity issues affecting some customers due to AWS internet connectivity

Resolved Minor
December 05, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating reports of connectivity issues in the US region. Update: It appears that Amazon Web Services (AWS) is experiencing issues. We are working to figure out how we can work around these issues.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/05/2022 09:09PM

AWS has issued a status update https://health.aws.amazon.com/health/status

[RESOLVED] Internet Connectivity

[01:06 PM PST] Between 11:34 AM and 12:51 PM PST, customers experienced Internet connectivity issues for some networks to and from the US-EAST-2 Region. Connectivity between instances within the Region, in between Regions, and Direct Connect connectivity were not impacted by this issue. The issue has been resolved and connectivity has been fully restored.

IDENTIFIED over 1 year ago - at 12/05/2022 08:55PM

AWS has issued a status update https://health.aws.amazon.com/health/status

[12:51 PM PST] We can confirm an issue which is impacting Internet connectivity for the US-EAST-2 Region, and are attempting multiple parallel mitigation paths. Connectivity between instances within the US-EAST-2 Region, in-between AWS Regions, and Direct Connect traffic is not impacted by the event. Some customers may be experiencing VPN connectivity due to this issue.

INVESTIGATING over 1 year ago - at 12/05/2022 08:32PM

AWS is aware and investigating https://health.aws.amazon.com/health/status

[12:26 PM PST] We are investigating an issue which may be impacting Internet connectivity between some customer networks and the US-EAST-2 Region.

INVESTIGATING over 1 year ago - at 12/05/2022 08:18PM

We are investigating reports of connectivity issues in the US region.

Update: It appears that Amazon Web Services (AWS) is experiencing issues. We are working to figure out how we can work around these issues.

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