Outage in Dixa

Slowness in agent interface

Resolved Minor
May 11, 2022 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are receiving reports of intermittent slowness in the agent interface. We are investigating the issue. The next update is at 11:30hs.
Components affected
Dixa Agent Interface
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/11/2022 12:03PM

We are continuing to see stability across our platform.

We will continue monitoring and follow up at 14:30hs.

MONITORING almost 2 years ago - at 05/11/2022 10:45AM

We are continuing to see stability across our platform.

We will continue monitoring and follow up at 13:30hs.

MONITORING almost 2 years ago - at 05/11/2022 09:40AM

Our teams have deployed a fix for the issue. Please, reload the interface and if the slowness persists, contact our Support team.
We will continue to monitor the results.

Next update: 12:30hs.

IDENTIFIED almost 2 years ago - at 05/11/2022 09:01AM

Our team has now identified the issue. We are working on a fix, that will resolve the issue. We will provide more information soon.

The next update: 11:30hs.

INVESTIGATING almost 2 years ago - at 05/11/2022 08:35AM

We are receiving reports of intermittent slowness in the agent interface. We are investigating the issue.

The next update is at 11:30hs.

Latest Dixa outages

Degraded performance - 4 months ago
Degraded performance - 6 months ago
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