Outage in Dixa
Degraded performance
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
We have implemented a fix and the offers are back to normal. We're monitoring now
Update: After further investigation, we have found that a conversation that was timed out will not be offered to the next available agent. As a workaround, the agent for which the conversation offer was timed out should toggle themselves away and online again.
We have identified the issue and we're working of a fix
We're currently experiencing an issue with conversation offers. An agent who does not accept a conversation offer does not change status to "away".
We have received reports of instability in the platform. We are investigating the issue. Updates will follow
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