IsDown continuously monitor the official DonorPerfect status page for ongoing outages. Check the stats for the latest 30 days and a list of the last DonorPerfect outages.
Number of Outages
4
Average Downtime
611 mins
Total Downtime
1834 mins
Since last incident
16 days
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including DonorPerfect, and never miss an outage again.
Minor · started 16 days ago
Intermittent Errors with Sending Reports
Our team is investigating an issue where reports are not sending from DonorPerfect, both scheduled as well as from the report center. Until this is resolved, you would have to export the report and send it from your preferred email browser. We apologize for this inconvenience, and we're working hard to resolve this issue.
Minor · 16 days ago · lasted 1 day
We are currently investigating an issue with Classic Online Form transactions erroring upon download. Your donations are processing without issue but we recommend that you do not attempt to download your pending transactions until this issue is resolved. Thank you for being so patient. We will keep you updated here!
Minor · 23 days ago · lasted about 3 hours
We're currently investigating an issue that is causing an error when processing an Insta-Charge payment or adding/editing a payment method. We apologize for any inconvenience this might be causing you, and we are working hard to resolve the problem as quickly as possible. Thank you for your patience.
Minor · 27 days ago · lasted about 2 hours
We're investigating reports of intermittent slowness, errors navigating within DonorPerfect, and completing tasks. We apologize for this inconvenience, and we're working hard to resolve this issue.
Minor · 2 months ago · lasted about 3 hours
We're currently investigating an issue that is causing an error when processing an Insta-Charge payment or adding/editing a payment method. We apologize for any inconvenience this might be causing you, and we are working hard to resolve the problem as quickly as possible. Thank you for your patience.
Minor · 2 months ago · lasted about 2 hours
We are currently investigating an issue with Chat Support being unavailable from within DonorPerfect. When trying to connect to chat support, it shows a blank screen. You can access chat from our DP Community page within our Knowledgebase under "submit a case to support". We're working hard to resolve this issue, and we recommend using Phone support or accessing chat from our Community page. We apologize for any inconvenience.
Minor · 2 months ago · lasted about 2 hours
We are currently investigating an issue with Chat Support being unavailable from within DonorPerfect. When trying to connect to chat support, it shows a blank screen. You can access chat from our DP Community page within our Knowledgebase under "submit a case to support". We're working hard to resolve this issue, and we recommend using Phone support or accessing chat from our Community page. We apologize for any inconvenience.
Minor · 3 months ago · lasted 1 day
We are currently investigating an issue with Chat Support being unavailable from within DonorPerfect. When trying to connect to chat support, it shows a 'waiting for agent screen'. You can access chat from our DP Community page within our Knowledgebase under "submit a case to support". We're working hard to resolve this issue, and we recommend using Phone support or accessing chat from our Community page. We apologize for any inconvenience.
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