Is DonorPerfect Down?

DonorPerfect status is operational

Are you having problems?

Users are not reporting problems in DonorPerfect

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DonorPerfect problems reported by users

This chart provides user-reported problems for DonorPerfect in the last 12 hours. It's a collection of user reports from different sources.

Latest DonorPerfect Outages

We continuously monitor the official DonorPerfect status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last DonorPerfect outages and possible affected you.

0 Outages in the last 7 days
6 Outages in the last 30 days
9 Days since last incident

Minor Resolved · 8 days ago · lasted 1 day

Intermittent Phone Connectivity Issues

We are currently investigating an issue that is causing connectivity issues with our phone support. We are working hard to identify and resolve the issue, and we will keep you updated on the progress. The best way to reach our support team at this time is through Chat Support in the Help Menu of DonorPerfect (look for the question mark in the upper right corner).

Minor Resolved · 9 days ago · lasted about 6 hours

Phone Support Unavailable

We are currently investigating an issue that is causing connectivity issues with our phone support. We are working hard to identify and resolve the issue, and we will keep you updated on the progress. The best way to reach our support team at this time is through Chat Support in the Help Menu of DonorPerfect (look for the question mark in the upper right corner).

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Minor Resolved · 15 days ago · lasted 1 day

DonorPerfect - Constant Contact Connection Issue

Our team is investigating an issue where the Constant Contact integration is presenting a "Constant Contact Credentials Invalid" message. No action is necessary at this time, while we investigate. We apologize for this inconvenience, and we're working hard to resolve this issue.

Minor Resolved · 18 days ago · lasted about 3 hours

DonorPerfect - Instant Merge Unavailable

Our team is investigating an issue where attempts to Instant Merge from Mail Merge, Export to File, and Receipts doesn't complete but opens a log in screen. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly. This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!

Minor Resolved · 22 days ago · lasted about 2 hours

DonorPerfect Report, Dashboard and Online Form Errors

We are currently investigating an issue where some users are receiving errors when attempting to generate reports and load their dashboards. We are also seeing that donors are experiencing errors when loading Online Forms Classic and users are experiencing errors when trying to download entries. Our team is working quickly to resolve these issues and will post updates here. We apologize for any inconvenience.

Minor Resolved · 22 days ago · lasted about 7 hours

Slowness and Errors Running Reports

We are currently investigating an issue where some users are receiving errors when attempting to generate reports. We are working quickly to resolve this issue as soon as possible and will post updates here.

Minor Resolved · about 1 month ago · lasted about 20 hours

Intermittent issues processing payments on New and Classic online forms

We are seeing intermittent processing issues when donors attempt to submit a donation on both new and classic online forms. We are working with our processing vendor to rectify the issue as soon as possible. We will keep you updated here. Thank you for your patience.

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Frequently Asked Questions

Is DonorPerfect down right now? What is DonorPerfect current status?
DonorPerfect seems to be up and running. We've updated the status 1 minute ago.
Was DonorPerfect down today?
DonorPerfect is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with DonorPerfect, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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