Is DonorPerfect Down?

DonorPerfect status is a minor outage

Intermittent Errors with Sending Reports. More details & updates
Active Outage - started 16 days ago
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IsDown continuously monitor the official DonorPerfect status page for ongoing outages. Check the stats for the latest 30 days and a list of the last DonorPerfect outages.

Stats for DonorPerfect outages in the last 30 days

Number of Outages

4

Average Downtime

611 mins

Total Downtime

1834 mins

Since last incident

16 days

Users reports for DonorPerfect in the last 12 hours

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Get access to historical data and DonorPerfect's lastest outages

Minor · started 16 days ago

Intermittent Errors with Sending Reports

Our team is investigating an issue where reports are not sending from DonorPerfect, both scheduled as well as from the report center. Until this is resolved, you would have to export the report and send it from your preferred email browser. We apologize for this inconvenience, and we're working hard to resolve this issue.

Minor · 16 days ago · lasted 1 day

Intermittent issues with Downloading Transactions from Classic Online Forms

We are currently investigating an issue with Classic Online Form transactions erroring upon download. Your donations are processing without issue but we recommend that you do not attempt to download your pending transactions until this issue is resolved. Thank you for being so patient. We will keep you updated here!

Minor · 23 days ago · lasted about 3 hours

Intermittent Insta-Charge Issue

We're currently investigating an issue that is causing an error when processing an Insta-Charge payment or adding/editing a payment method. We apologize for any inconvenience this might be causing you, and we are working hard to resolve the problem as quickly as possible. Thank you for your patience.

Minor · 27 days ago · lasted about 2 hours

Intermittent slowness and errors in DonorPerfect

We're investigating reports of intermittent slowness, errors navigating within DonorPerfect, and completing tasks. We apologize for this inconvenience, and we're working hard to resolve this issue.

Minor · 2 months ago · lasted about 3 hours

Insta-Charge Processing Unavailable

We're currently investigating an issue that is causing an error when processing an Insta-Charge payment or adding/editing a payment method. We apologize for any inconvenience this might be causing you, and we are working hard to resolve the problem as quickly as possible. Thank you for your patience.

Minor · 2 months ago · lasted about 2 hours

Chat Support Unavailable within DonorPerfect

We are currently investigating an issue with Chat Support being unavailable from within DonorPerfect. When trying to connect to chat support, it shows a blank screen. You can access chat from our DP Community page within our Knowledgebase under "submit a case to support". We're working hard to resolve this issue, and we recommend using Phone support or accessing chat from our Community page. We apologize for any inconvenience.

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Minor · 2 months ago · lasted about 2 hours

Chat Support Unavailable within DonorPerfect

We are currently investigating an issue with Chat Support being unavailable from within DonorPerfect. When trying to connect to chat support, it shows a blank screen. You can access chat from our DP Community page within our Knowledgebase under "submit a case to support". We're working hard to resolve this issue, and we recommend using Phone support or accessing chat from our Community page. We apologize for any inconvenience.

Minor · 3 months ago · lasted 1 day

Chat Support Unavailable within DonorPerfect

We are currently investigating an issue with Chat Support being unavailable from within DonorPerfect. When trying to connect to chat support, it shows a 'waiting for agent screen'. You can access chat from our DP Community page within our Knowledgebase under "submit a case to support". We're working hard to resolve this issue, and we recommend using Phone support or accessing chat from our Community page. We apologize for any inconvenience.

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Frequently Asked Questions

Is DonorPerfect down right now? What is DonorPerfect current status?
DonorPerfect seems to be having an outage. Check more details on the top of the page.
Was DonorPerfect down today?
DonorPerfect seems to be having problems. You can check the incident details on the top of the page. In the last 24 hours there was 0 outages.
I'm having issues with DonorPerfect, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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