Outage in DonorPerfect

Chat Support Unavailable within DonorPerfect

Resolved Minor
March 20, 2023 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue with Chat Support being unavailable from within DonorPerfect. When trying to connect to chat support, it shows a blank screen. You can access chat from our DP Community page within our Knowledgebase under "submit a case to support". We're working hard to resolve this issue, and we recommend using Phone support or accessing chat from our Community page. We apologize for any inconvenience.
Components affected
DonorPerfect
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/20/2023 03:10PM

This incident has been resolved. Thank you for your patience and for being a DP user!

INVESTIGATING 2 months ago - at 03/20/2023 01:34PM

We are currently investigating an issue with Chat Support being unavailable from within DonorPerfect. When trying to connect to chat support, it shows a blank screen. You can access chat from our DP Community page within our Knowledgebase under "submit a case to support".

We're working hard to resolve this issue, and we recommend using Phone support or accessing chat from our Community page. We apologize for any inconvenience.

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