Major · 14 days ago · lasted 2 days
DrChrono is currently experiencing intermittent service outages, slow loading, reports not arriving to the message center, referrals not loading, lab order failure, and other related issues. Please be aware that we take this very seriously and our engineering team is actively investigating and working to resolve this situation as quickly as possible. We will provide another update via this status page as soon as possible.
Minor · 3 months ago · lasted about 17 hours
We have received information that Amazon Web Services (AWS) services in the US-EAST are encountering significant issues due to AWS multiple service failure. We have identified that this impacts document-generating functions such as viewing, locking, downloading or saving clinical notes as well as sending out faxes. Our team is working on ways to assess the impact of this and create mitigation steps. We will post additional updates as more information becomes available.
Major · 7 months ago · lasted about 3 hours
DrChrono is currently investigating a service disruption with sending lab orders to Quest Diagnostics. Please be aware that our engineering team is prioritizing the investigation of this issue and working to resolve this situation as quickly as possible. We will provide another update via this status page as soon as possible.
Minor · 7 months ago · lasted about 10 hours
We are currently investigating reports from our users that they are unable to join telehealth video visit calls from the DrChrono web application. As a workaround, video visits can be joined from the EHR iOS application. We will provide an update as soon as we have additional information.
Minor · 8 months ago · lasted about 16 hours
We received information from Square that they are currently encountering a system issue related to accepting payments. To get direct updates about this incident, please visit this link: https://www.issquareup.com/incidents/v952qqw12x1c We will continue to cross-post updates as we receive them.
Minor · 9 months ago · lasted 1 day
We've received communication that some customers are experiencing authentication issues or "API error 500" when trying to connect with select partners. Our team is currently investigating the issue and will provide further updates once they are available. We apologize for the inconvenience.
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