Is DrChrono Down?
DrChrono status is operational
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Users are not reporting problems in DrChronoNever miss outages in DrChrono and all third-party dependencies
DrChrono problems reported by users
This chart provides user-reported problems for DrChrono in the last 12 hours. It's a collection of user reports from different sources.
Latest DrChrono Outages
We continuously monitor the official DrChrono status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last DrChrono outages and possible affected you.
Minor Resolved · about 2 months ago · lasted 1 day
Authentication issues with select partners connecting via API
We've received communication that some customers are experiencing authentication issues or "API error 500" when trying to connect with select partners. Our team is currently investigating the issue and will provide further updates once they are available. We apologize for the inconvenience.
Minor Resolved · 3 months ago · lasted 3 days
Labcorp results temporarily suspended
We’ve encountered an issue that potentially impacts some Labcorp customers where patient test results appear to have multiple values of the same test or multiple test results appearing on a patient’s chart. We are urgently working with Labcorp to get this resolved immediately. Test results will be temporarily suspended from being delivered to DrChrono until the problem is fully resolved to prevent more errors from being passed through. As an additional remediation step, all affected lab results since October 28th have been removed from DrChrono. Results will be reprocessed after completion of the investigation with Labcorp. Information will not be lost during the suspension and will resume transmission once the connection is re-established.
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Minor Resolved · 3 months ago · lasted 3 days
Task and message counts temporarily unavailable
Our engineering team is increasing capacity for vital system functions by blocking task counts and messaging counts. This will be temporary. You will not be able to see the active task/message counts but will still be able to access your tasks and messages.
Minor Resolved · 3 months ago · lasted 1 day
General system slowness on the DrChrono platform
Our team has identified an issue on the system that may impact the overall performance across the DrChrono platform. This may become more apparent during peak hours of the day. We are working towards getting this resolved and will post updates as they become available.
Major Resolved · 3 months ago · lasted about 3 hours
Connectivity Issues Between DrChrono and LabCorp
We are encountering connectivity issues between DrChrono and LabCorp as of earlier today. This impacts both the incoming and outgoing transmission of data, which can be seen as time+out errors when attempting to send lab orders. Our team is currently working on getting the connection restored and will provide you with updates once we have more to share. Please know that your information remains in the database and will resume transmission once the connection is back online.
Minor Resolved · 5 months ago · lasted about 2 hours
Unable to Copy Previous Note
We are currently investigating reports of the inability to use the Copy Previous Note feature. This does not appear to be affecting all users of the platform. Our team is looking into this with high priority. We will continue to post updates via this status page. Thank you for your patience.
Major Resolved · 5 months ago · lasted about 3 hours
Quest lab ordering service outage
DrChrono is currently experiencing a service outage related to placing Quest lab orders. Please be aware that our engineering team is prioritizing the investigation of this issue and working to resolve this situation as quickly as possible. We will provide another update via this status page as soon as possible.
DrChrono Components Status
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Frequently Asked Questions
- Is DrChrono down right now? What is DrChrono current status?
- DrChrono seems to be up and running. We've updated the status less than a minute ago.
- Was DrChrono down today?
- DrChrono is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with DrChrono, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with DrChrono and need support?
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- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
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