Is DrChrono Down?

DrChrono status is operational

IsDown is monitoring DrChrono's official status page in real time.

Stats for DrChrono official incidents in the last 30 days

Number of Incidents

1 outages

Since last incident

14 days

Users reports for DrChrono in the last 12 hours

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Monitor and keep track of DrChrono's current and past outages

Major · 14 days ago · lasted 2 days

DrChrono Performance Issues

DrChrono is currently experiencing intermittent service outages, slow loading, reports not arriving to the message center, referrals not loading, lab order failure, and other related issues. Please be aware that we take this very seriously and our engineering team is actively investigating and working to resolve this situation as quickly as possible. We will provide another update via this status page as soon as possible.

Minor · 3 months ago · lasted about 17 hours

Issues with clinical notes, faxing (Document-generating services) and Something Went Wrong screen

We have received information that Amazon Web Services (AWS) services in the US-EAST are encountering significant issues due to AWS multiple service failure. We have identified that this impacts document-generating functions such as viewing, locking, downloading or saving clinical notes as well as sending out faxes. Our team is working on ways to assess the impact of this and create mitigation steps. We will post additional updates as more information becomes available.

Major · 7 months ago · lasted about 3 hours

Not able to submit Quest lab orders

DrChrono is currently investigating a service disruption with sending lab orders to Quest Diagnostics. Please be aware that our engineering team is prioritizing the investigation of this issue and working to resolve this situation as quickly as possible. We will provide another update via this status page as soon as possible.

Minor · 7 months ago · lasted about 10 hours

Unable to join telehealth video visit from the web

We are currently investigating reports from our users that they are unable to join telehealth video visit calls from the DrChrono web application. As a workaround, video visits can be joined from the EHR iOS application. We will provide an update as soon as we have additional information.

Minor · 8 months ago · lasted about 16 hours

Issue with Square: Disruption in Payment Acceptance

We received information from Square that they are currently encountering a system issue related to accepting payments. To get direct updates about this incident, please visit this link: We will continue to cross-post updates as we receive them.

Minor · 9 months ago · lasted 1 day

Authentication issues with select partners connecting via API

We've received communication that some customers are experiencing authentication issues or "API error 500" when trying to connect with select partners. Our team is currently investigating the issue and will provide further updates once they are available. We apologize for the inconvenience.

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Frequently Asked Questions

Is DrChrono down right now? What is DrChrono current status?
DrChrono seems to be up and running. We've updated the status less than a minute ago.
Was DrChrono down today?
DrChrono is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with DrChrono, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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