DrChrono status

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1 incidents in the last 7 days

6 incidents in the last 30 days

Last known issue was 3 days ago

Latest Incidents

Resolved Clinical note body running into signature section

Beginning this morning, we are investigating an issue reported in which the body of clinical notes exceeding one page continues on into the signature section of the note. Our team is working with the highest priority to resolve this issue now. We will follow up here with additional updates regarding the progress.

Resolved eRx refill denials are presenting an error message

Beginning this morning, the process of denying an electronic refill request is presenting an error message to the user stating "Please add a denial reason before submitting" even though a denial reason has been entered. This error is not allowing any refill denials to be processed. Our team is investigating this issue and we will post additional updates here as we have more information.

Resolved SMS and Email Reminder Failures

We are currently investigating reports of SMS text reminders and email reminders not going out. We will provide an update here as soon as we have more information.

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