Data Migration On "iad1-shared-d12-02" Server

Our Technical Operations team is currently investigating connectivity issues affecting one of our shared web servers (iad1-shared-d12-02). We are closely monitoring the situation and will be posting periodic updates as further information becomes available.

Our team has pushed out a fix, and are currently monitoring the situation to ensure that we’re fully in the clear.

The technical operations team have identified the cause of this incident, and are working toward a resolution. We’ll update this post as new information becomes available.

Our technical operations and datacenter personnel are still working on restoring the data to iad1-shared-d12-02. We are currently loading content for hosted sites from backup servers allowing the majority of sites to load, though there may be intermittent performance impacts while the restoration continues. We do not have an ETA on full resolution but will continue to post updates as new information becomes available.

Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background.

A quick update about the ongoing restore of iad1-shared-d12-02: About half of the server users have been restored and most sites should be loading as before. To further improve performance we've also made some adjustments to the server's configuration. We are continuing to monitor server performance and our Technical Operations team is still working diligently to completely restore all affected data as quickly as possible.

If you would prefer that we NOT restore our backups for your site and would like to start fresh (or would prefer to restore your own local backups) please contact our Technical Support team and we will be happy to move you to another server.

We thank you for your continued patience and understanding. We do not have a specific date of completion, but we will be posting further updates as the restore progresses.

Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background.

The data migration and balancing process for shared hosting server “iad1-shared-d12-02” is approximately 2/3 complete. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident or need help related to your website or business.

Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background.

The data migration and balancing process for shared hosting server “iad1-shared-d12-02” is approximately 2/3 complete. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident or need help related to your website or business.

Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background.

The data migration and balancing process for shared hosting server “iad1-shared-d12-02” is approximately 2/3 complete. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident or need help related to your website or business.

Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background.

The data migration and balancing process for shared hosting server “iad1-shared-d12-02” is approximately 2/3 complete. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident or need help related to your website or business.

Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background.

The data migration and balancing process for shared hosting server “iad1-shared-d12-02” is approximately 3/4 complete. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident or need help related to your website or business.

Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background.

The data migration and balancing process for shared hosting server "iad1-shared-d12-02" is approximately 4/5's complete. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident or need help related to your website or business.

Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background.

The data migration and balancing process for shared hosting server "iad1-shared-d12-02" is approximately 4/5 complete and progresses as expected. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident, would like your site's performance evaluated or need any other help related to your website or business.

Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background.

The data migration and balancing process for shared hosting server "iad1-shared-d12-02" is now over 4/5 complete and continues to progress as expected. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident, would like your site's performance evaluated or need any other help related to your website or business.

Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background.

The data migration and balancing process for shared hosting server "iad1-shared-d12-02" is now over 92% complete and continues to progress as expected. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident, would like your site's performance evaluated or need any other help related to your website or business.

Customer websites impacted by this incident are online and all customer data is accessible while the migration process continues in the background.

The data migration and balancing process for shared hosting server "iad1-shared-d12-02" is now over 96% complete and continues to progress as expected. Support technicians are available at all hours to provide one-on-one assistance, whether you have any questions regarding this incident, would like your site's performance evaluated or need any other help related to your website or business.