Outage in Duo Security

Multiple Deployments: Latency for Reporting in Admin Panel and Admin API

Resolved Minor

April 20, 2022 - Started almost 2 years ago - Lasted 8 minutes
Official incident page

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Outage Details

We have identified an issue that prevented log entries from being populated correctly for events that occurred since 06:03 UTC. This issue affects the Authentication Log visible via the Duo Admin Panel as well as authentication logs retrieved via the Duo Admin API. Recovery is currently in progress and we will post an update as soon as all entries are up to date. This currently affects only the following deployments, and all others are unaffected: DUO3 DUO47 DUO57 This has no impact on authentications.

Components affected

Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel

Latest Updates ( sorted recent to last )

IDENTIFIED almost 2 years ago - at 04/20/2022 02:44PM

We have identified an issue that prevented log entries from being populated correctly for events that occurred since 06:03 UTC. This issue affects the Authentication Log visible via the Duo Admin Panel as well as authentication logs retrieved via the Duo Admin API.

Recovery is currently in progress and we will post an update as soon as all entries are up to date.

This currently affects only the following deployments, and all others are unaffected:
DUO3
DUO47
DUO57

This has no impact on authentications.

Latest Duo Security outages

Duo Admin Panel access issue using Duo Mobile app passcodes - 17 days ago

Blocked authentications with certificate-based Trusted Endpoints - 23 days ago

US SMS Delivery Issues - 25 days ago

Trial Account Sign Up Issues - about 1 month ago

Data inconsistency on Admin panel - about 2 months ago

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