Outage in Cisco Duo

Multiple Deployments: Latency for Reporting in Admin Panel and Admin API

Resolved Minor

June 17, 2022 - Started almost 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

We have identified an issue that prevented some log entries from being populated correctly for events that occurred since 18:30 UTC June 15, 2022. This issue affects the authentication logs visible via the Duo Admin Panel as well as authentication logs retrieved via the Duo Admin API. Recovery is currently in progress and we will post an update as soon as all entries are up to date. No authentications are affected and all other services are operational at this time.

Components affected

Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/17/2022 11:25AM

After experiencing service improvements we are now monitoring the solution. We will update this page in case of new information or developments.

IDENTIFIED almost 2 years ago - at 06/17/2022 04:07AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 06/17/2022 04:05AM

We have identified an issue that prevented some log entries from being populated correctly for events that occurred since 18:30 UTC June 15, 2022. This issue affects the authentication logs visible via the Duo Admin Panel as well as authentication logs retrieved via the Duo Admin API.
Recovery is currently in progress and we will post an update as soon as all entries are up to date.

No authentications are affected and all other services are operational at this time.

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