Outage in Ecwid

Some stores and Admin Panels don’t function for European store owners

Resolved Major

February 28, 2022 - Started about 2 years ago - Lasted 29 days
Official incident page

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Outage Details

European store owners have issues with loading and making changes in the Ecwid Admins. There are also issues with loading apps added to Ecwid accounts. Besides, the outage also affects the loading of the stores for customers. All the store data (products, order information) is safe. Our developers are looking into this and looking for the reason of this issue. Next update in 30 minutes.

Components affected

Ecwid API Ecwid Control Panel

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 02/28/2022 03:53PM

The developers have identified the root cause of the issue and implemented a fix. They are monitoring the situation at the moment.

INVESTIGATING about 2 years ago - at 02/28/2022 03:10PM

The issue is being investigated on still. Next update in 1 hour.

INVESTIGATING about 2 years ago - at 02/28/2022 02:33PM

The developers are still investigating the issue and monitoring the situation. Next update in 30 minutes.

INVESTIGATING about 2 years ago - at 02/28/2022 02:06PM

We are continuing to investigate this issue. All the store data is safe. Next update in 30 minutes.

INVESTIGATING about 2 years ago - at 02/28/2022 01:30PM

European store owners have issues with loading and making changes in the Ecwid Admins. There are also issues with loading apps added to Ecwid accounts. Besides, the outage also affects the loading of the stores for customers.

All the store data (products, order information) is safe.

Our developers are looking into this and looking for the reason of this issue. Next update in 30 minutes.

Latest Ecwid outages

Ecwid Instant Sites connected to OpenSRS domains are not loading - about 1 month ago

Mobile burger menu icon doesn't work on New-gen Instant Site version - about 1 month ago

Some Ecwid (E-Series) storefronts and store components are temporarily unavailable - about 2 months ago

Issue with checkout page performance and new orders in some US stores - 3 months ago

Some Ecwid storefronts and control panels are unavailable - 7 months ago

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