Outage in Ecwid

Ecwid Support temporarily is not available

Resolved Major

May 09, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Ecwid Support is currently unavailable: chats and Help Center. We're in contact with the Zendesk Support team (the service providing us with the Support tools) At the moment, you can send your questions at email address: support@ecwid.com. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running. We are very sorry for this. The approximate time of when the issue is resolved is in 30 minutes. We’ll be posting updates here every 30 minutes.

Components affected

Ecwid Help Center

Latest Updates ( sorted recent to last )

IDENTIFIED almost 2 years ago - at 05/09/2022 06:53PM

Zendesk has restored our account and the live chat is available again. Feel free to contact us via chat. We'll be glad to help you!
Help Center is still not opening. We're continue investigating it. The next update will be in half an hour.

INVESTIGATING almost 2 years ago - at 05/09/2022 05:53PM

The issue is persisting. Our Account Owner and we are in touch with the Zendesk Support team (the service providing us with the Support tools). We found the cause of the issue - renewal subscription date. The next update will be in 30 minutes.

We'll make sure this gets fixed for good going forward.

INVESTIGATING almost 2 years ago - at 05/09/2022 05:11PM

Ecwid Support is currently unavailable: chats and Help Center.

We're in contact with the Zendesk Support team (the service providing us with the Support tools)

At the moment, you can send your questions at email address: support@ecwid.com.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running.

We are very sorry for this. The approximate time of when the issue is resolved is in 30 minutes. We’ll be posting updates here every 30 minutes.

Latest Ecwid outages

Ecwid Instant Sites connected to OpenSRS domains are not loading - about 1 month ago

Mobile burger menu icon doesn't work on New-gen Instant Site version - about 1 month ago

Some Ecwid (E-Series) storefronts and store components are temporarily unavailable - about 1 month ago

Issue with checkout page performance and new orders in some US stores - 2 months ago

Some Ecwid storefronts and control panels are unavailable - 7 months ago

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