Outage in Ecwid

Ecwid checkout and control panels are unavailable for 2% of Ecwid account (US region)

Resolved Minor
August 23, 2022 - 3 months ago - Lasted about 2 hours
Official incident page

Details

Currently about 2% of Ecwid accounts may experience a downtime, to be more precise — your sales page (Ecwid admin → My Sales → Orders) and the store checkout are not loading or are loading slowly. You may see the ‘We are having technical issues’ error in your control panel and the customers can’t proceed to place an order. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The sales page and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 20 minutes. If you have any questions, you can email our Support team at [email protected], or start a Chat: click on the chat icon in your Ecwid admin → Get Help if the live chat is available with your plan (all paid plans)
Updates ( sorted recent to last )
MONITORING at 08/23/2022 09:48PM

After we implemented some fix, the issue with Orders (Ecwid Admin) and Checkout pages (Storefront) got improved. Ecwid stores should be working fine now. We are still monitoring this situation to ensure it is stable.

IDENTIFIED at 08/23/2022 08:42PM

Ecwid sales page in the control panel and the checkout page are still experiencing issues, there are no ETA at the moment, yet we're working on the urgent fix. Sorry for keeping you waiting, we will keep your updated.

IDENTIFIED at 08/23/2022 08:18PM

We are continuing to work on a fix for this issue. We deeply apologize for this situation, thank you for your patience.

IDENTIFIED at 08/23/2022 07:53PM

At the moment we're found out that the the issue was caused by the increased system load, the developers are fixing the issue source at the moment.

IDENTIFIED at 08/23/2022 07:27PM

Currently about 2% of Ecwid accounts may experience a downtime, to be more precise — your sales page (<a href=“https://my.ecwid.com/cp/#orders”>Ecwid admin → My Sales → Orders</a>) and the store checkout are not loading or are loading slowly. You may see the ‘We are having technical issues’ error in your control panel and the customers can’t proceed to place an order. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The sales page and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 20 minutes. If you have any questions, you can email our Support team at [email protected], or start a Chat: click on the chat icon in your Ecwid admin → Get Help if the live chat is available with your plan (all paid plans)

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