Email notifications aren't delivered to some users due to an issue with third-party service

A fix has been implemented and we are monitoring the results.

We are waiting for a third-party mailing service to fix the issue with our email notifications on their side. We'll keep you updated on the status.

Thank you!

We are experiencing an issue that relates to the notification emails from our platform for some stores. As a result, store owners and customers do not receive email notifications. For example, emails aren't received by some customers who try to log into their customer accounts through the Sign-in by link feature.

This happens due to an issue on a third-party mailing server provider's side. We have already contacted them to make sure they fix it as soon as possible. All your data (products, orders, customer details, store settings, etc) is safe and intact.

We are sorry for this downtime.