Outage in Ecwid

Ecwid Instant Sites are not loading

Resolved Major

April 10, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are having issues with all Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

Components affected

Ecwid Storefront

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 04/11/2023 02:37AM

This incident has been resolved.

MONITORING about 1 year ago - at 04/10/2023 08:48PM

A fix has been implemented. We continue to monitor the systems to ensure that everything works smoothly.

INVESTIGATING about 1 year ago - at 04/10/2023 08:21PM

We are having issues with all Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed.

We are sorry for this downtime. The next update is in 30 minutes.

If you have any questions you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

Latest Ecwid outages

Ecwid Instant Sites connected to OpenSRS domains are not loading - about 1 month ago

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Some Ecwid (E-Series) storefronts and store components are temporarily unavailable - about 2 months ago

Issue with checkout page performance and new orders in some US stores - 3 months ago

Some Ecwid storefronts and control panels are unavailable - 7 months ago

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