Edgenuity Status

Resolved Edgenuity Courseware High Latency

The Edgenuity team is currently looking into an unusual increase in latency and is currently investigating this issue.

Resolved Issue affecting rendering of assessments, availability of scores in Edgenuity courseware

Our team has identified and currently addressing an issue with rendering assessments and availability of scores in Edgenuity Courseware Career and Technical Electives (CTE) courses and Upsmart. We will continue to monitor and update with more information as received.

Resolved Issue Affecting Edgenuity Courseware and Pathblazer Progress Reports

We have been made aware of an issue with our courseware and pathblazer progress reports not being delivered as scheduled. Our engineers are currently working to resolve the issue as soon as possible.

Resolved Intermittent Issues with Zendesk

We are currently experiencing issues with taking phone calls through the Zendesk service system. You may experience delays when trying to contact our support team.

Resolved Zendesk Service Unavailable

We are currently experiencing issues with our Zendesk service system. You may experience delays when trying to contact our support team.

Resolved Errors when uploading files to the Edgenuity courseware

We are aware of issues with uploading files in the Edgenuity courseware activities. Our engineering team is investigating this issue as the highest priority.

Resolved Elevated Error Rates for Clever Single Sign-On

An issue with our 3rd party Clever Single Sign-On used for active directory-based authentication has been identified. This event might prevent some students, teachers and staff from logging in to the Clever portal. The source of the issue has been identified and our 3rd party is in the process of resolving this issue.

Resolved Edgenuity Courseware Gizmo Activities Issues

The Edgenuity team is investigating an issue in the Edgenuity courseware affecting the Gizmo activities. Users are unable to load the activities and receive the following errors "This subscription is invalid or has expired. Please contact your account representative". Additional information will be provided as received.

Resolved Edgenuity LMS Errors

Edgenuity is currently looking into reports of unexpected errors and is currently investigating this issue.

Resolved Edgenuity LMS Errors

Edgenuity is currently looking into reports of unexpected errors and is currently investigating this issue.