Outage in Edlio

IdentTrust DST Root CA X3 Root SSL Certificate Expiration

Resolved Minor
September 30, 2021 - Started over 2 years ago - Lasted 6 months
Official incident page

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Outage Details

On September 30, 2021 @ 7:01am PDT the DST Root CA X3 Root SSL certificate that is widely embedded in devices (since the year 2000) expired. Customers accessing Public Edlio CMS sites need to make sure they are using updated devices (firewalls, operating systems, and browsers) that properly ignore the expired root certificate. More info can be found here: - https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/ To test your device for compatibility, try visiting BOTH these sites in a web browser. If either of these returns an SSL error then your device, operating system, browser or network device (gateway/firewall/web content filter) is out-of-date: - https://helloworld.letsencrypt.org/ - https://valid-isrgrootx1.letsencrypt.org/
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 10/01/2021 06:02AM

Edlio will continue to monitor our systems and services to avoid any disruption.

MONITORING over 2 years ago - at 10/01/2021 12:38AM

Customers can validate the certificates served by Edlio systems for their sites are indeed valid with these tools:
- https://www.digicert.com/help/
- https://www.ssllabs.com/ssltest/index.html

IDENTIFIED over 2 years ago - at 09/30/2021 05:27PM

On September 30, 2021 @ 7:01am PDT the DST Root CA X3 Root SSL certificate that is widely embedded in devices (since the year 2000) expired.

Customers accessing Public Edlio CMS sites need to make sure they are using updated devices (firewalls, operating systems, and browsers) that properly ignore the expired root certificate.

More info can be found here:
- https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/

To test your device for compatibility, try visiting BOTH these sites in a web browser. If either of these returns an SSL error then your device, operating system, browser or network device (gateway/firewall/web content filter) is out-of-date:
- https://helloworld.letsencrypt.org/
- https://valid-isrgrootx1.letsencrypt.org/

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