Check the stats and details of the latest Eleos Technologies outages and issues
Minor Resolved · 12 days ago · lasted about 1 hour
We are aware of an issue affecting a small number of Eleos Platform mobile app users. This issue prevents the app from synchronizing new or updated data, such as messages, from the device to our servers. Logging out and back will briefly work around this issue, but the issue will manifest again shortly. We have identified the cause of this issue, and we are working to put a fix in place in production as soon as possible. We expect to have this fix deployed in the next 30 minutes and will follow up at that time.
Minor Resolved · 14 days ago · lasted 26 minutes
We are experiencing a partial outage across the Eleos Platform. Users will an experience a mix of online and offline behavior - the app will queue work as if it's offline that it cannot proceed with because it can't reach the Eleos Platform. A large number of Eleos Platform API request will also fail. We are investigating the issue now, and will post here in 30 minutes with an update.
Minor Resolved · about 1 month ago · lasted about 1 hour
We are currently investigating elevated error rates and response times. Apps may fall back to offline functionality and save data to be transmitted when the platform returns to normal operation.
Minor Resolved · about 2 months ago · lasted 28 minutes
Notification emails for new documents in the Hub are delayed, beginning at about 12:04 UTC. We're investigating the cause. Documents retrieved directly via the Hub and via FTP or API integration are unaffected.
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Minor Resolved · 4 months ago · lasted 5 minutes
Inbound messages delayed
The delivery of messages and forms sent by app users to customer API endpoints are temporarily delayed. We're investigating the cause and will provide additional updates.
Minor Resolved · 6 months ago · lasted 32 minutes
Document delivery outage
Beginning at 10:53 EDT, document processing and delivery has been experiencing an outage due to issues with an upstream provider. Our other systems are currently not affected. Pending documents are being queued during the upstream issue, and will be processed and delivered once the system is operational again. We're monitoring our systems and we'll update as the issue changes.
Minor Resolved · 8 months ago · lasted about 2 hours
Elevated error rates
We're currently investigating elevated error rates for the platform. Apps may fall back to offline functionality and save data for later transmission when error rates return to normal levels.
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