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Resolved Minor Followup: Drive Axle Hub
Through further investigation of the document processing outage on 12/07/2021, we have discovered that a small portion of documents that we scheduled for re-processing following the event failed a second time. We've enqueued the affected documents for processing and they will appear in the document FTP gateway and the document API shortly. If you need information about the affected batches for your own record-keeping, please contact support.
Resolved Minor Drive Axle Hub
We are currently investigating an issue within our infrastructure that may cause issues related to the Drive Axle Hub which will manifest as timeouts when trying to access the Drive Axle Hub. Our upstream provide has indicated they have identified the problem and are working to resolve the issue. At this time we don't believe that the Eleos Platform is impacted. If our monitoring begin to indicate that it is we will update this page.
Resolved Minor Elevated Error Rates
Early this morning, from 7:31 to 8:20 UTC, and again from 9:08 to 9:55 UTC, the Eleos Mobile Platform experienced elevated error rates, which would have shown up in the mobile apps as transient errors and delays when logging in, fetching new loads, or performing workflow actions. Retrying the request would have succeeded, as the errors randomly affected a subset of requests due to an issue with an upstream infrastructure service provider. Our systems automatically scaled up additional capacity in response. During this time, most requests were succeeding normally, so our on-call team opted to not post an active incident, but we wanted to share this information retroactively to help diagnose any issue reports from this time period.
Resolved Minor App Editor is experiencing intermittent request failures.
App Editor is experiencing intermittent request failures. Mobile apps are functioning properly. We're bringing up redundant instances to reduce request errors. Retrying your action in App Editor is a temporary workaround to this issue. We're actively working to resolve these errors.
Resolved Minor Degraded performance
We're currently investigating degraded system performance. Drivers may experience delays sending messages and performing workflow actions.
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