Elevio Status

Resolved Assistant outage

We are currently investigating this issue.

Resolved Service gradually being restored

We are currently investigating downtime with a number of AWS services, we will report back when we have further information

Resolved CDN SSL issues

Our CDN provider is currently experiencing issues with our SSL certificate, we're aware of the issue and are working hard to get this resolved ASAP. This effects customers who have the Assistant loaded via Segment, or those still installing V3 (in which case, we recommend upgrading your installation script https://app.elev.io/installation)

Resolved Hosted KB offline

The hosted knowledge base service is currently experiencing issues, we're investigating and will aim to resolve this ASAP.

Resolved Dashboard down

We are currently investigating this issue.

Resolved Database connectivity issue

For a period of approximately 15 minutes, there was an issue with connectivity to our database. This was resolved almost immediately, and steps taken to combat this in future.

Resolved KB API issues

We're currently experiencing an issue with the connection between the KB and its API, we're investigating and will update when resolved

Resolved KB reported as offline, when all was OK

We made some updates to improve the "page not found" messages to be branded, along with other error pages. This update inadvertently set our healthcheck endpoint to throw a 404, which our status page reported as an outage. This is just a note to confirm that during this time, there was actually *no outage*.

Resolved Sync issues

There is currently an issue with the sync server, we're looking into the cause. During this period, syncing from third-party content stores may be delayed.

Resolved Article sync backlog

We've had some issues with the article sync server recently. All looks to be OK now, however, there's a large backlog of sync requests to process. Apologies for any inconvenience