Outage in emerchantpay

emerchantpay - Temporary network degradation in transaction processing 05/05/2023

Resolved Major

May 05, 2023 - Started 12 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Partner, Please be advised that we are experiencing an issue affecting the processing of а significant portion of our transactions Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address Tech-Support@emerchantpay.com Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

Components affected

emerchantpay Genesis - admin console (PRODUCTION) emerchantpay Genesis - merchant console (PRODUCTION) emerchantpay Genesis - web payment form (PRODUCTION) emerchantpay Genesis - API (PRODUCTION)

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/05/2023 01:39PM

This incident has been resolved.

INVESTIGATING 12 months ago - at 05/05/2023 11:17AM

Dear Partner,

Please be advised that we are experiencing an issue affecting the processing of а significant portion of our transactions

Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available.

If you would like to receive more information, please contact us through our email address Tech-Support@emerchantpay.com

Please accept our apologies for any inconvenience caused.

Kind regards,
emerchantpay Technical Support Team

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