Outage in emerchantpay

emerchantpay - Temporary service disruption in 2nd step of 3DSv2 authentication with MasterCard

Resolved Minor

October 15, 2021 - Started over 2 years ago - Lasted 5 months
Official incident page

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Outage Details

Dear Valued Partner, We have identified a partial disruption, from Oct 15, 2021, 06:29 UTC to Oct 15, 2021, 11:00 UTC affecting 3DSv2 transactions' authentication with MasterCard. It has been classified as a fully MasterCard Directory Server issue. MasterCard has already resolved the issue and now everything seems stable. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/15/2021 12:14PM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 10/15/2021 12:14PM

Dear Valued Partner,

We have identified a partial disruption, from Oct 15, 2021, 06:29 UTC to Oct 15, 2021, 11:00 UTC affecting 3DSv2 transactions' authentication with MasterCard.
It has been classified as a fully MasterCard Directory Server issue.

MasterCard has already resolved the issue and now everything seems stable.
We shall keep monitoring the transactions in order to make sure that it will not appear again.
Please accept our apologies for the caused inconvenience.

Kind regards,
Technical Support Team

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