Outage in emerchantpay

Emerchantpay - Temporary network issue 25/08/2021

Resolved Minor

August 25, 2021 - Started over 2 years ago - Lasted 7 months
Official incident page

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Outage Details

Dear Partner, Please kindly note that we are experiencing network issues between our data centers which cause partial service disruption with our gateway. The root cause is currently being investigated. We will keep you updated on an ongoing basis, and inform you once the issue is resolved. If you need further assistance or information, do not hesitate to contact us at Tech-Support@emerchantpay.com. Kind Regards, Emerchantpay Technical Support Team

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/25/2021 09:19AM

Dear Partner,

Please be advised that the temporary network issue we experienced has been fully resolved right after the mitigation we performed.

Our detailed analysis has shown abnormal behavior of a network component, which despite being highly available, was not operating as it was supposed to and created temporary hiccups.

Please accept our apologies for any inconvenience caused.

Kind regards,
Emerchantpay Tech Support team

INVESTIGATING over 2 years ago - at 08/25/2021 08:26AM

Dear Partner,

Please kindly note that we are experiencing network issues between our data centers which cause partial service disruption with our gateway. The root cause is currently being investigated.

We will keep you updated on an ongoing basis, and inform you once the issue is resolved.

If you need further assistance or information, do not hesitate to contact us at Tech-Support@emerchantpay.com.

Kind Regards,
Emerchantpay Technical Support Team

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