Resolved Elevated Reports of Errors - EnjinX Explorer, Enjin Wallet & Enjin Platform
We're currently investigating an issue with several of our services. Please stay patient as we actively check into this.
Resolved Issue receiving replies through our support ticketing system
We have been informed that our support ticketing provider is currently experiencing an issue wherein customer replies are not coming through. We ask that you please be patient whilst our support ticket provider resolves these issues. In the event that you do not receive a response from our support team within the next business day, please send a follow-up email as it may have been missed due to this incident.
Resolved Elevated Reports of Bitcoin balances not appearing in the wallet.
We are currently investigating reports of Bitcoin balances not appearing in the wallet. Enjin receives balances and price data from a third party, and so we are actively checking into this issue.
Resolved Elevated Report of Errors - Enjin Wallet
We are currently aware of an elevated report of errors revolving around the Bitcoin functionality in the Enjin Wallet. We are working hard to restore the affected functionality.
Resolved Wallet / Explorer Outage
We have identified an outage within one of our core systems and are actively working on a fix to restore connectivity to the Enjin Wallet and EnjinX Blockchain Explorer. We apologise for any inconvenience that may be caused and will keep you updated as the fix is released.
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