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A fix has been implemented and we are monitoring the results.
Our engineers continue to work on the root cause of the error. Domain registrations may continue to see intermittent registration failures returned with "System error; failed to retrieve; contact(s)" and/or "The operation timed out". All TLDs remain impacted.
Thank you for your ongoing patience.
We are currently investigating reports of intermittent domain registration errors causing API time out errors or "failed to retrieve contacts" errors. This issue is affecting all TLDs. Our engineering team is looking into the matter and we will update you as soon as possible. Thank you.
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