Resolved Ensighten Service: DNS Response Degradation
Our DNS provider is currently experiencing service degradation that may impact Ensighten's service. Issue Service degradation Region North America Potentially Affected Services Platform login First-Party TDN, Pulse, SST, One TDN (nexus) We will update here as we have more information to provide. Thank you for your patience.
Resolved Slow or Hanging Tag Commits & Publishes : 2-4-21
We are aware of the current commit and publish hang up occuring in some accounts. Our team has identified Ensighten hit a throughput limit. We are now processing an increase to that limit, systems will return to normal function shortly.
Resolved Bootstrap: Regional DNS Response Degradation
Our DNS provider suffered degraded responses when delivering the Ensighten bootstrap to the APAC Region. This degradation only impacted bootstraps served by the nexus subdomain and does not apply to users of first-party TDN. The issue has been resolved and we are currently working with our provider to better understand the root cause. If you experience any further issues or require additional information please reach out to your Ensighten Customer Success Manager for assistance. Potentially affected: Tag Delivery Network (TDN) ServerComponent
Resolved TDN Issue
Interval: 11/11/2019 20:45 UTC - 21:30 UTC Issue: Our TDN experienced service degradation due to poor DNS resolution in Oceania. The issue pertained to our DNS provider experiencing issues in the region with their resolvers. We pushed a forced refresh together with our DNS provider to resolve the issue. Next Steps: We are continuing to monitor for any further issues and are awaiting a full RCA from our provider.
Resolved Edge Issue
Interval: 11/11/2019 19:45 UTC - 11/12/2019 19:15 UTC Issue: Our Edge layer (used by First Party TDN, Pulse & One) experienced service degradation due to poor DNS resolution in Northern Europe. The issue pertained to our DNS provider experiencing issues in the region with their resolvers. We have worked with our DNS provider to provide adequate information and the issue has since been resolved. Next Steps: We are continuing to monitor for any further issues and are awaiting a full RCA from our provider.
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