Number of Incidents
1 outages
Since last incident
19 days
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Major · 19 days ago · lasted about 7 hours
Virtual content transcode failures
Our video encoding provider has reported an issue with cloud server architecture that is causing virtual content trancode failures. The cause has been identified and a fix is in progress. All affected uploads will have to be re-submitted once the fix is complete. Estimated resolution by 09:00 UTC on 12 September.
Major · about 1 year ago · lasted about 2 hours
The Eventive platform is currently inaccessible due to a networking related incident at one of our DNS providers. We will provide an update within 30 minutes.
Minor · over 1 year ago · lasted about 1 month
We are currently investigating an issue impacting access to the Eventive organizer dashboard. We will provide another update within 30 minutes.
Minor · over 1 year ago · lasted about 2 months
We are currently investigating an elevated rate of Premium Livestream failures. Failures may manifest as only a black screen visible (instead of expected content) in preview and/or playback mode. As a temporary remediation while we continue our investigation, we recommend utilizing Basic Livestreams, which do not appear impacted by this issue.
Minor · over 1 year ago · lasted about 2 months
Elevated rate of encoding failures
We are currently investigating an elevated rate of encoding failures for newly uploaded assets. At this time, please do not retry failed uploads. We will provide an update within 60 minutes.
Minor · almost 2 years ago · lasted 4 months
Return of elevated DRM license key delivery failures
We are again observing an increase in DRM license key delivery failures. A current widespread Amazon Web Services outage impacting platforms including Disney+, Netflix, and others, is also affecting the Eventive DRM licensing system. Viewers may be unable to view protected content. This incident will remain open until the issue is exhaustively confirmed resolved by AWS.
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