Outage in Exact System

New ABN banklinks requests made 02/12/2022 onwards are currently not processed (EOL-NL)

Resolved Minor
December 08, 2022 - Started over 1 year ago - Lasted about 2 months
Official incident page

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Outage Details

It is not possible to create a new bank link with ABN. Banklinks created 02-12-2022 onwards are not processed. This means you won’t receive statements. We are investigating the issue. Our apologies for any inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/26/2023 03:25PM

The issue has been resolved. You can now choose the 1.0 bank link for ABN AMRO, but the Exact PSD2 link for ABN AMRO is now also available. Read more about the automatic bank links with ABN AMRO on the support portal. We apologize for any inconvenience caused.

MONITORING over 1 year ago - at 01/23/2023 12:26PM

ABN AMRO has solved the issue and it is possible again to request a 1.0 bank link. Link requests submitted since December 9 will still be processed. Please note that you update the bank statements via MT940 import before you consider a 1.0 link and that there may be a (temporary) delay in requesting 1.0 bank links. The Exact PSD2 link for ABN AMRO is available without delay. Our apologies for any inconvenience caused.

IDENTIFIED over 1 year ago - at 01/12/2023 08:02AM

We continue to work with ABN to have this resolved.

IDENTIFIED over 1 year ago - at 01/02/2023 07:24AM

We continue to work with ABN to have this resolved.

We are aware that as well as users not being able to create or renew a bank feed.
We will provide any further updates as these become available.

IDENTIFIED over 1 year ago - at 12/27/2022 10:37AM

A fix is currently being tested.

IDENTIFIED over 1 year ago - at 12/21/2022 11:59AM

It is still not possible to create or renew a ABN bank link.
We continue to work on this to have this resolved.
We will provide any further updates as these become available.

IDENTIFIED over 1 year ago - at 12/19/2022 08:23AM

We are continuing to work on a fix for this issue. Currently it is still not possible to create new bank links for ABN.

IDENTIFIED over 1 year ago - at 12/16/2022 08:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 12/08/2022 09:34AM

It is not possible to create a new bank link with ABN. Banklinks created 02-12-2022 onwards are not processed. This means you won’t receive statements. We are investigating the issue. Our apologies for any inconvenience caused.

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