Outage in Exclaimer

Microsoft 365 Message Processing Delays

Resolved Minor

June 21, 2022 - Started almost 2 years ago - Lasted 37 minutes
Official incident page

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Outage Details

We are investigating a possible service alert. Issue: Slow responses from Exchange Online is causing slow delivery of email and rejections from Exclaimer Cloud Symptoms: A 10x increase in RCPT TO duration in conversations with Microsoft is leading to poor performance of the Exclaimer SMTP service and delayed message processing. Next Update In: 1hr or sooner

Components affected

Exclaimer Mail Routing - Office 365 Exclaimer Mail Routing - Office 365 Exclaimer Mail Routing - Office 365 Exclaimer Mail Routing - Office 365

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/21/2022 08:26AM

Our monitoring indicates that the issue is clearing, message duration is dropping (though it is still significantly higher than avg), active messages are now within acceptable levels.

Next Update In: 1hr or sooner

IDENTIFIED almost 2 years ago - at 06/21/2022 08:00AM

Microsoft have confirmed the issue on their side through the following incidents -

EX394347
EX394348

Messages are processing and the system has scaled to cope with the demand while we process the queue

Next Update In: 1hr or sooner

INVESTIGATING almost 2 years ago - at 06/21/2022 07:49AM

We are investigating a possible service alert.

Issue: Slow responses from Exchange Online is causing slow delivery of email and rejections from Exclaimer Cloud

Symptoms: A 10x increase in RCPT TO duration in conversations with Microsoft is leading to poor performance of the Exclaimer SMTP service and delayed message processing.

Next Update In: 1hr or sooner

Latest Exclaimer outages

Service Alert: Potential Access Delays on Exclaimer Web Portal; Signature Application Remains Unaffected - 2 days ago

Outlook Add-in Authorisation Issue - 29 days ago

Customers unable to provision tenant certificates during onboarding - about 1 month ago

We are monitoring a previous service alert - about 2 months ago

Unable to provision tenant certificates during onboarding - about 2 months ago

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